Rootlenses Suite | Global Terms of Service and Privacy Agreement

Global Terms of Service and Privacy Agreement


Effective Date: January  15, 2026


Contact:
Legal Department
Rootlenses, Inc.
Hato Pintado, Street Martin Luther King (IPA), House #10, Panama City, Panama
Email: jdflorez@rootstack.com

 

1. Introduction


Welcome to Rootlenses Suite, which includes Rootlenses Voice and Rootlenses Insight (collectively, the “Services”). These Terms of Service and Privacy Agreement (“Agreement”) establish the legal framework governing your access and use of the Services, including all related software, platforms, applications, and APIs provided by Rootlenses, Inc. (“Rootlenses,” “we,” or “our”).


By accessing or using the Services, you agree to comply with this Agreement. If you do not agree, you must refrain from using the Services.


The Services are designed to provide businesses and professional teams with AI-driven data analysis, insights, visualizations, and telecommunications functionalities.

 

2. Definitions

 

  • User: Any individual or entity accessing the Services.
  • User Content: Any data, files, scripts, input, or information provided by Users.
  • AI Outputs: Insights, analyses, recommendations, or other content generated by Rootlenses’ AI systems.
  • Sub-Processor: Third-party service providers engaged by Rootlenses to process data on behalf of Users.
  • Restricted Input Content: Any content that is illegal, harmful, offensive, or otherwise prohibited under this Agreement.

 

3. Eligibility


The Services are provided exclusively to businesses and professional teams (B2B). Users must have the legal authority to bind their organization to this Agreement. Rootlenses may deny or revoke access if eligibility requirements are not met or compliance with applicable law cannot be ensured.

 

4. User Obligations


Users agree to:

  1. Provide accurate, complete, and lawful data.
  2. Comply with applicable laws, regulations, and internal organizational policies.
  3. Operate the Services responsibly and ethically, without circumventing restrictions, exploiting vulnerabilities, or misusing AI-generated content.
  4. Maintain confidentiality of credentials, access keys, and sensitive information.
  5. Ensure compliance with applicable consent and call recording laws (for Voice).
  6. Promptly report any suspected security incidents or unauthorized access.


Failure to comply may result in suspension or termination of access.

 

5. AI Hallucinations and Information Reliability


Rootlenses’ AI systems may occasionally generate outputs that are incomplete, inaccurate, or considered “hallucinations” due to limitations in training data or inherent biases. Users acknowledge and accept that:

 

  1. AI Outputs may not be fully accurate or up-to-date.
  2. Users are responsible for verifying the reliability of AI-generated content.
  3. Rootlenses is not liable for any decisions, losses, or damages arising from reliance on AI Outputs.

 

6. Privacy and Data Protection


6.1 Legal Basis for Processing


Rootlenses processes personal data to provide and improve the Services. Processing is based on:

 

  • Contractual Necessity: To fulfill obligations and deliver the Services.
  • Legitimate Interests: To operate, maintain, and improve the Services, ensure security, prevent fraud, and protect Rootlenses’ rights.
  • Consent: Where required for activities like call recording or communications.


All data is handled securely in accordance with Panamanian law and international best practices.


6.2 User Rights


Users may access, correct, erase, or export their personal data, subject to verification and security safeguards.


6.3 Retention


User data is retained only as necessary for providing Services or fulfilling legal obligations.


6.4 Sub-Processors


Rootlenses may engage trusted third-party service providers (e.g., OpenAI, Twilio, cloud infrastructure vendors) under contractual obligations ensuring equivalent data protection.


6.5 International Transfers


Cross-border transfers are protected through technical and contractual safeguards.


6.6 Data Breach


Rootlenses will investigate and mitigate breaches, notifying affected Users without unreasonable delay, and where feasible, within 72 hours.

 

7. Intellectual Property

 

  • All IP in Rootlenses Suite, including software, AI models, protocols, templates, scripts, and visualizations, is owned by Rootlenses.
  • Users are granted a limited, non-exclusive, non-transferable license to use the Services solely for internal business purposes.
  • Unauthorized copying, modification, distribution, or reverse engineering is prohibited.
  • User Content remains the property of the User, but Users grant Rootlenses a license to use it as needed to deliver the Services.

 

8. Service Availability and SLA

 

  • Uptime: 99.9% monthly guarantee.
  • Scheduled Maintenance: Communicated 72 hours in advance.
  • Support Response: Critical – 30 minutes; High – 4 hours; Standard – 1 business day.
  • Service Credits: Eligible upon failure to meet SLA, request within 30 business days.
  • Exclusions: Force majeure, User-caused incidents, third-party service failures.
     

Users have dashboard access to monitor performance metrics. Monthly reports are provided via the dashboard or on written request.

 

9. Third-Party Integrations


Rootlenses Suite, including Rootlenses Insight and Rootlenses Voice, may integrate with external platforms, services, or APIs (e.g., MySQL, SQL Server, PostgreSQL, Oracle, MCP integrations, OpenAI, Twilio, telecommunication providers, and cloud services) to extend functionality and provide seamless data access, analytics, or voice processing capabilities.


Users are solely responsible for compliance with the terms, policies, and conditions of these third-party providers.


Links to third-party terms for convenience:


Rootlenses does not guarantee the availability, security, or performance of any third-party services. Users should review the latest terms and conditions directly with each provider.


By connecting Rootlenses Suite to these platforms, users accept full responsibility for the accuracy, lawfulness, and compliance of any data shared, including adherence to applicable privacy, security, and regulatory requirements. Rootlenses provides support only for the core functionality of the Suite’s services and is not liable for issues arising from third-party integrations.

 

10. Use of Services and Restrictions

 

  • Services must be used only for lawful, authorized purposes.
  • Restricted Input Content is prohibited.
  • Attempts to bypass restrictions or manipulate AI outputs are prohibited.Users ac
  • cept full responsibility for consequences of relying on AI outputs or third-party integrations.

 

11. Warranty and Liability

 

  • Services are provided “as is” and “as available,” without warranties.
  • Rootlenses is not liable for indirect, incidental, or consequential damages.Direct li
  • ability is capped at the greater of: (i) total fees paid in the prior 12 months or (ii) $1,000.
  • Force majeure events exempt Rootlenses from SLA or liability obligations.

 

12. Indemnification


Users agree to indemnify and hold Rootlenses harmless from any claims, losses, or damages arising from misuse of the Services, violation of this Agreement, or applicable law.

 

13. Termination

 

  • Users may terminate at any time by discontinuing use.
  • Rootlenses may suspend or terminate access immediately for violations.
  • Upon termination, Users have 30 days to export their data; thereafter, data will be deleted according to retention policy.

 

14. Governing Law


This Agreement is governed by the laws of the Republic of Panama. Any disputes will be resolved in the courts of Panama City.

 

15. Amendments


Rootlenses reserves the right to modify this Agreement. Changes become effective upon publication through the website or Service. Continued use constitutes acceptance.

 

16. Miscellaneous

 

  • Entire Agreement: This document supersedes all prior agreements.
  • Assignment: Users may not assign rights without prior written consent. Rootlenses may assign without restriction.
  • No Partnership: Nothing creates a partnership, joint venture, or agency.
  • Headings: Provided for convenience; no legal effect.

 

17. AI Disclaimer

 

  • AI outputs may be incomplete or inaccurate.
  • Users are responsible for validating outputs.
  • Rootlenses is not liable for decisions made based on AI-generated content.

 

18. Contact


For questions or notices regarding this Agreement:


Legal Department
Rootlenses, Inc.
Hato Pintado, Street Martin Luther King (IPA), House #10, Panama City, Panama
Email: jdflorez@rootstack.com