Faq

You can use sales, marketing, operations, customer data, or any information you have organized in databases.

No, Rootlenses Insight integrates easily with most databases and APIs without having to move all your information. Additionally, the integration is done securely, protecting the confidentiality of your data and avoiding any vulnerabilities in the process.

Yes, AI analyzes your data accurately and reliably. The quality of the results improves if the data is well-organized and complete.

No, Rootlenses Insight is not a customer service chatbot. It's an AI-powered data analysis and reporting tool that connects all your information sources to generate insights, charts, and reports in real time, helping you make data-driven decisions.

With Rootlenses, you'll save up to 50% of your analysis time, reduce operating costs by 60%, and get 90% more accurate reports. You'll also be able to visualize your data in clear and dynamic charts, make decisions 40% faster, and uncover hidden patterns that boost your team's productivity.

Yes, Rootlenses Insight uses encryption and access controls.

Yes, Rootlenses Insight automatically converts your data into visualizations and reports, ready to share or present.

Anyone who needs to understand data and make decisions based on it: managers, analysts, team leaders, or business owners.

No, Rootlenses Insight enhances their work. AI automates and accelerates repetitive tasks and facilitates analysis, but strategic decisions remain human.

They are intelligent assistants that can make calls, interact with customers, and perform automated tasks, such as collections, follow-ups, and sales, just like a human agent.

Yes, no team needs to be a technical expert. Rootlenses Voice is designed so that any team member can easily create and manage agents.

Yes, Rootlenses Voice AI voice agents work in parallel, making multiple calls simultaneously without affecting the quality of the interaction.

Yes, Rootlenses Voice connects with your scheduling, CRM, sales, or support systems to improve your business efficiency.

Yes, you can choose the voice, tone, and customize the scripts to perfectly reflect your brand's personality.

Yes, Rootlenses Voice supports multiple languages, allowing you to serve customers from different regions seamlessly.

Yes, from small local businesses to large enterprises, voice agents adapt to your needs and call volume.

No, the platform is designed so anyone can create, train, and monitor agents without advanced programming knowledge.

With Rootlenses Voice, you can increase your call reach by up to 200%, conduct more than 10,000 interactions in 30 minutes, and reduce operational costs associated with sales and support by up to 40%, all while decreasing wait times.

It doesn't replace your team. Rootlenses Voice automates mass calls with AI, freeing up your team's time to focus on more complex, strategic interactions.

Rootlenses is an AI-powered data intelligence suite that combines analytics, interactive chat, and voice agents. It allows you to make faster decisions, improve customer service, and effectively optimize your business processes.

From managers and analysts to sales and support teams, anyone who needs clear insights and immediate answers can take advantage of the suite.

No. Rootlenses is designed so that any user can analyze data, create chats or voice agents, and generate reports without technical knowledge.

With Rootlenses, you can increase your team's productivity by up to 60%, save up to 50% of the time spent on repetitive tasks and calls, and obtain real-time reports that improve the accuracy of your strategic decisions by 50%.

Yes, all your data is protected with advanced encryption and access controls.

With Rootlenses, you'll achieve up to 50% greater efficiency in your processes, obtain real-time reports and visualizations, reduce customer service times by up to 40%, and free up your team to focus on strategic tasks that increase business growth by up to 30%.

When you upgrade your plan, the change takes effect immediately so you can use the new limits, minutes, or features instantly, whether for Voice or Insight. Billing is prorated: we only charge the difference between your current plan and the new one for the remaining days of the billing cycle.

Before downgrading, it's important to evaluate whether the new tier meets your operational needs. If your team relies on high call volume, automated reports, or multiple data integrations, a lower plan could limit your usage. The change takes effect in the next billing cycle to avoid service interruptions.

If you exceed your included minutes, your service continues uninterrupted, and you'll automatically switch to pay-as-you-go billing. Additional minutes are charged at the standard per-minute rate according to your plan. We never block or pause calls: Voice continues operating to avoid disrupting your processes.

Unused minutes do not roll over to the next month. Each cycle resets your entire minute allowance, allowing for more predictable usage and helping us ensure a stable, high-quality calling infrastructure for all customers.

All adjustments—whether upgrading or downgrading—are calculated on a pro-rata basis. We take the proportional value of the unused minutes on your current plan and subtract it from the cost of the new plan. This ensures a fair, transparent, and penalty-free transition.

You can cancel at any time, and your plan will remain active until the end of the billing cycle. We don't charge penalties or have binding contracts. At the end of the period, your access to Insight, Voice, and any associated integrations or agents will be disabled, always keeping your information secure.

You configure the credentials locally within the MCP server. Rootlenses (Master) only manages license activation; the data flow never leaves your network.

It only requires an environment capable of running Docker containers. We recommend at least 4 vCPUs and 8GB of RAM for optimal tool performance.

Yes, the system is designed to be extensible. We can develop custom tools for your specific workflows (ERP, CRM, or legacy systems).

The MCP server is designed to be resilient. It requires a periodic connection to validate the license, but the execution of local tools is not interrupted by brief network outages.

Rootlenses MCP is an on-premises server that acts as an orchestration layer between advanced AI models and your private infrastructure. It standardizes communication, simplifies integrations, and enables you to operate AI with complete control over data and processes.

MCP is deployed within the client's infrastructure (on-premises or in their own cloud environment). It does not require exposing sensitive information to third parties and integrates with existing systems using standardized protocols and APIs.

It reduces technical complexity, accelerates time-to-value, and enables secure, governable, and scalable AI operations. It allows for the integration of multiple models and tools without fragmentation or dependence on external architectures.

Rootlenses Insight connects directly to operational or analytical databases used by core banking systems through standard connectors for engines such as MySQL, PostgreSQL, SQL Server, Oracle, or modern data warehouses. The platform does not require modifications to the core system, as it securely accesses the database layer and automatically interprets the schema to enable natural language queries and automated report generation.

Rootlenses Insight follows an enterprise-grade security model that includes role-based access control (RBAC), secure authentication, encryption in transit, and full audit logging of queries and user activity. This ensures that users can only access authorized datasets and helps prevent unauthorized exposure of financial or regulatory information.

Yes. The platform maintains auditable records of queries, reports generated, and user access activity. This provides full traceability for financial analysis and supports internal audits, compliance processes, and regulatory reporting requirements.

Rootlenses Insight allows administrators to define permissions at the user or role level, controlling access to specific databases, tables, or metrics. This enables financial organizations to enforce strong data governance policies while preventing unauthorized access to sensitive information such as customer records, risk data, or financial transactions.

Yes. Rootlenses Insight can be deployed in cloud, hybrid, or on-premise environments depending on the institution's regulatory and infrastructure requirements. This flexibility allows organizations to comply with data residency policies, internal security standards, and regulatory constraints.

Rootlenses Voice integrates with CRM systems, core banking platforms, collections software, and loan origination systems through APIs or data connectors. This allows the AI voice agent to access relevant customer information and automatically log call outcomes within existing operational systems.

The platform allows organizations to configure conversation scripts that align with regulatory requirements, including legal disclosures, call recording consent, and identity verification steps. Each interaction generates call recordings, transcripts, and logs that support compliance and auditability.

Rootlenses Voice uses secure API connections for integrations, protected storage for call recordings and transcripts, and strict access controls to ensure that only authorized personnel can access sensitive customer information.

Yes. Rootlenses Voice allows teams to manage multiple script versions, define internal approval workflows, and monitor execution metrics. This ensures consistent customer interactions and provides oversight over how automated conversations are conducted.

The platform provides real-time dashboards, call transcripts, sentiment analysis, and engagement scoring. These analytics enable financial institutions to measure campaign performance, optimize scripts, and ensure interactions comply with operational and regulatory standards.