Rootlenses Voice | Terms and conditions

Introduction

Thank you for choosing Rootlenses Voice. These Terms and Conditions (“Terms”) establish the legal framework for using our AI-powered calling agent (the “Service”).

 

Rootlenses Voice is designed to simplify and optimize how sales and collections teams connect with their audiences. With the Service, you can:

  • Launch calls automatically and organize them around your preferred schedule.
  • Create templates supported by structured reasoning (CoT) to cover different communication needs.
  • Receive transcripts, summaries, and sentiment insights immediately after each call, helping you act faster and smarter.
  • Measure engagement levels to identify and prioritize the most promising opportunities.

 

These Terms describe our obligations to you, as well as your obligations when using the Service. Except as noted otherwise, they represent the complete understanding between you and us with respect to your use of the Service. By accessing or using Rootlenses Voice or any related sites, you agree to comply with these Terms, our Privacy Policy (found on our website), and any other legal notices, conditions, or guidelines published there.

 

If you do not agree with these Terms, you should refrain from using the Service. For questions regarding these Terms, please contact us at legal@rootlenses.com.

 

Acknowledgement and Acceptance of Terms

By accessing or using Rootlenses Voice, you acknowledge and accept these Terms and agree to comply with our Privacy Policy, which is incorporated herein by reference. If you do not agree with these Terms, you should not use the Service. 

 

The Service is powered by artificial intelligence and, while designed to provide accurate and timely assistance, may occasionally generate information that is incomplete or contains errors. Users understand and accept this inherent limitation, agreeing that Rootlenses is not responsible for decisions made solely based on AI-generated outputs.

 

To operate effectively, the Service may require limited access to certain confidential information, which is strictly used for processing and delivering the functionality of the AI. Users consent to this access while understanding that Rootlenses maintains strict controls over data security and confidentiality. 

 

Some features of the Service may also interact with third-party platforms or services, which could have their own terms and conditions, and certain components may be subject to specific terms issued by Rootlenses from time to time. Your use of these features constitutes agreement to those supplemental terms, which are considered part of these Terms by reference.

 

By continuing to use Rootlenses Voice, you confirm that you have read, understood, and accepted these Terms, including the inherent limitations of the Service, the handling of confidential information, and any additional or platform-specific terms that may apply, ensuring that your use of the Service is both informed and compliant.

 

Scope

Rootlenses Voice is provided exclusively to businesses and professional teams (B2B). The Service is designed to automate and enhance call workflows across different departments and organizational functions, allowing users to schedule calls, create templates supported by structured reasoning (CoT), and receive transcripts, summaries, and sentiment analysis. While these functionalities represent the core of the Service, any other features not explicitly described are outside the scope of these Terms, and Rootlenses does not guarantee their availability or performance.

 

The Service operates exclusively on the data provided by the user or their organization, and does not access external systems or databases beyond what is explicitly authorized. Users understand that the AI relies on this input to generate outputs and that Rootlenses cannot control, and is not responsible for, errors or omissions that may occur as a result. The Service is intended to support business decision-making and operational efficiency, but it is not a substitute for professional judgment or independent verification.

 

By using Rootlenses Voice, users acknowledge that they understand the limitations of the Service, including the scope of functionality, the restricted access to data, and the possibility of AI-generated errors, and agree to operate the Service within these parameters.

 

Eligibility

Rootlenses Voice is provided exclusively to businesses and professional teams (B2B). Users must possess the legal authority to enter into agreements and comply with all applicable laws, regulations, and internal requirements.

 

If accessing the Service on behalf of a company or other legal entity, users confirm that they have the authority to bind that entity, its affiliates, and all users accessing the Service through their account to these Terms. Access may be denied or revoked if a user does not meet these requirements, or if providing the Service would conflict with any law, regulation, or internal policy.

 

By using Rootlenses Voice, users acknowledge that they meet the eligibility requirements and agree to operate the Service within the defined legal and operational parameters.

 

Service Setup and Configuration

The deployment of Rootlenses Voice begins with a collaborative process to ensure the service is fully tailored to the client’s needs. This starts with an initial meeting to understand the requirements, followed by a technical review of the client’s existing infrastructure to assess feasibility and identify any adjustments necessary for seamless integration. 

 

Depending on the complexity, we may provide an estimate of modifications or enhancements required, including API integration and database quality checks, as well as a technical support allocation through a dedicated hours package. Once the groundwork is completed, a kick-off is scheduled to initiate the configuration process.

 

During setup, we configure the assistant within the OpenAI platform, defining a specific output format and generating an API key with access to the models currently in use. A template is created, which includes its RAG files, Chain of Thought (CoT), and three ETL scripts, establishing the structure for automated calls and data handling.

 

Following template creation, we define the settings for the frequency and scheduling of cron jobs, ensuring that the assistant operates according to the agreed schedule. Once these parameters are set, the template is enabled and prepared for execution.

 

The next step involves adding a vendor, such as Twilio, and configuring all associated phone numbers to be used for outgoing calls. The system is then monitored as it executes the calls, capturing transcriptions, summaries, and sentiment insights, allowing the client to evaluate engagement and outcomes in real time.

 

Through this process, Rootlenses Voice is configured to operate efficiently and securely, providing a fully functional AI-powered calling solution that aligns with the client’s operational needs.

 

Service Level Agreement (SLA)

Rootlenses Voice is committed to providing a reliable and high-performing service. The following outlines our operational standards and support expectations:

 

Service Availability (Uptime)

  • Availability Commitment: Rootlenses Voice guarantees a service uptime of 99.9% per month, equivalent to a maximum of 43.2 minutes of unplanned downtime per month.
  • Scheduled Maintenance: Planned maintenance will be communicated at least 72 hours in advance and scheduled outside of peak hours to minimize user impact.

 

Support Response Times

  • Critical Incidents: Initial response within 30 minutes during business hours.
  • High-Priority Incidents: Initial response within 4 hours.
  • Standard Incidents: Initial response within 1 business day.
  • 24/7 Emergency Support: Available for critical incidents outside of standard business hours.

 

Service Failure Remedies

  • Service Credits: If uptime or response time commitments are not met, users may request service credits equal to 5% of the monthly service fee for each 30 minutes of unplanned downtime or for each critical incident not resolved within the committed timeframe.
  • Claim Process: Requests for service credits must be submitted in writing within 10 business days of the incident.

 

SLA Exclusions

  • Force Majeure: The SLA does not apply in cases of force majeure, including natural disasters, acts of terrorism, or third-party service failures beyond Rootlenses’ control.
  • User-Caused Incidents: The SLA does not cover interruptions or issues caused by misuse of the service, incorrect configurations, or unauthorized modifications by the user.

 

Monitoring and Reporting

  • User Dashboard: Users have access to a real-time dashboard to monitor service status, including availability metrics and support ticket updates.
  • Monthly Reports: Rootlenses provides detailed monthly reports on service performance, including uptime statistics and support response metrics.

 

Intellectual Property Rights and Licenses

All intellectual property rights in Rootlenses Voice, including its models, templates, RAG files, Chain of Thought (CoT), ETL scripts, and any other associated software or materials, are exclusively owned by Rootlenses and its affiliates. This ownership extends to any improvements, updates, or modifications developed by Rootlenses.

 

When we configure and deploy the Service for a client, users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use Rootlenses Voice solely in accordance with these Terms. This license does not convey any ownership rights and is restricted to the intended purposes defined during setup and configuration. Users are strictly prohibited from copying, modifying, distributing, reverse engineering, or creating derivative works based on the Service without prior written authorization from Rootlenses.

 

The Service may integrate with third-party technologies, including but not limited to OpenAI and Twilio. Your use of these components is subject to the respective third-party terms and conditions, and Rootlenses does not assume ownership or liability for those external services beyond what is necessary to deliver Rootlenses Voice.

 

All data uploaded or generated by the user through the Service remains the property of the user or their organization. Rootlenses does not claim ownership over user data, but it retains rights over the underlying software, frameworks, and configurations that enable the Service to operate. Users are responsible for ensuring that any content they provide does not infringe upon the rights of third parties or violate applicable laws.

 

By using Rootlenses Voice, users acknowledge and agree to respect these intellectual property rights and to operate strictly within the scope of the license granted, understanding that any unauthorized use may result in suspension of access or legal action.

 

User Responsibilities and Compliance

Users of Rootlenses Voice are expected to operate the Service responsibly, ethically, and in accordance with all applicable laws and regulations. The Service is designed to facilitate communication, automation, and analytics, and must not be used for any illegal, fraudulent, or unauthorized purposes. Attempts to bypass system restrictions, manipulate outputs, or misuse user data are strictly prohibited.

 

While Rootlenses Voice is built to provide accurate and actionable insights, the Service relies on artificial intelligence and third-party integrations. Users acknowledge that Rootlenses Voice cannot guarantee the correctness, completeness, or suitability of any outputs, and all decisions made based on the Service are the sole responsibility of the user. Users must exercise independent judgment and act prudently when interpreting and applying the information generated.

 

Access to the Service may be suspended or revoked at Rootlenses’ discretion if users fail to comply with these responsibilities or any other Terms outlined in this agreement. This includes, but is not limited to, circumvention of technical safeguards, unauthorized sharing of access, or engagement in activities that compromise the integrity of the platform.

 

All interactions and data processed through the Service must respect the confidentiality of client information. Rootlenses Voice ensures that user data remains secure and is used only as configured within the Service, and users are expected to uphold similar standards of confidentiality and ethical conduct.

 

By using Rootlenses Voice, users agree to comply fully with these responsibilities, understanding that violations may result in suspension of access, revocation of the license to use the Service, or legal action. These responsibilities form an integral part of the Terms and Conditions, designed to safeguard both the Service and the interests of its users.

 

Input & Output / Restricted Input Content

Users are responsible for the content they input into the Service and for the proper use of the output generated. The Service is designed to process inputs and deliver outputs according to the templates, scripts, and configurations established during setup. Users must ensure that the content they provide does not violate any applicable law, regulation, or the rights of any third party.

 

Restricted Input Content includes, but is not limited to, content that may cause physical or mental harm, emotional distress, death, disability, disfigurement, or illness; content that exploits or harms children; content that solicits personally identifiable information in a manner that may constitute or contribute to illegal activity; and content that is unlawful, offensive, abusive, harassing, defamatory, threatening, or otherwise objectionable. Users must not provide content that infringes intellectual property rights, violates privacy or publicity rights, or includes information for which they have not obtained necessary permissions. Additionally, content that is false, misleading, adult in nature, or related to unauthorized commercial activities (such as contests, sweepstakes, advertising, or pyramid schemes) is strictly prohibited.

 

Enforcement and Escalation

Rootlenses will provide written notice to users if their content is deemed in violation of these restrictions, along with an opportunity to cure the violation within 5 business days. Repeated violations or failure to cure may result in escalation, including suspension or termination of access to the Service. Rootlenses reserves the right to disclose information as required to comply with applicable laws, regulations, or official requests.

 

Users acknowledge that adherence to these restrictions and procedures is essential for the safe and lawful use of the Service and agree to comply fully when providing input or relying on output generated by Rootlenses.

 

Use of the Service

Users agree to access and use the Service solely in accordance with these Terms and any applicable laws and regulations. The Service is provided to facilitate automated calling, content processing, and integration with supported platforms, and must be used only for its intended purposes. Users are responsible for ensuring that their activities do not disrupt, damage, or interfere with the Service, its infrastructure, or the experience of other users.

 

The Service may involve the use of third-party integrations, APIs, and vendors, and users acknowledge that Rootlenses is not responsible for the functionality, availability, or security of these external services. Users must not attempt to bypass, reverse engineer, or exploit the Service, nor use it for unauthorized commercial activities, fraudulent behavior, or any illegal purpose.

 

Users are also responsible for providing accurate, lawful, and appropriately authorized inputs. Reliance on outputs, recommendations, or automated interactions generated by the Service is at the user’s own risk, and Rootlenses does not guarantee specific results or outcomes. Rootlenses reserves the right to suspend, restrict, or terminate access to the Service for any user who violates these Terms or engages in activities that threaten the integrity, security, or lawful use of the Service.

 

By using the Service, users accept full responsibility for their conduct and the consequences of their use, acknowledging that adherence to these rules ensures safe, reliable, and lawful operation for all users.

 

Acceptable Use Policy (AUP)

Users of Rootlenses Voice must comply with all applicable laws and refrain from using the Service to transmit, store, or process prohibited content, including but not limited to content that is illegal, harmful, infringing, or offensive. Rootlenses Voice reserves the right to suspend or terminate access to the Service for any violation of this Acceptable Use Policy. Users are responsible for ensuring that their use of the Service does not violate these Terms or any applicable law.

 

Use of Software

The software provided as part of the Service is licensed, not sold, to users, and must be used solely in accordance with these Terms. Users are granted a limited, non-exclusive, non-transferable right to access and operate the software strictly for their internal business purposes. Any unauthorized copying, modification, distribution, or reverse engineering of the software is strictly prohibited.

 

Users must ensure that the software is used in a secure environment and that any access credentials, API keys, or configuration settings are safeguarded against unauthorized use. The software may include updates, patches, or improvements, and users agree to apply such updates as instructed to maintain compatibility and security.

 

Rootlenses retains all ownership, intellectual property rights, and underlying technology associated with the software. Users acknowledge that any violation of these Terms or misuse of the software may result in restrictions or termination of access, and Rootlenses reserves the right to enforce compliance and protect its rights, including reporting violations to applicable authorities when necessary.

 

By using the software, users accept responsibility for their conduct and for any outputs generated through the software, and they understand that Rootlenses does not guarantee uninterrupted functionality or specific results. Responsible use ensures that the software remains reliable, secure, and effective for all users.

 

Third-Party Applications

The Service may integrate with applications, platforms, or services provided by third parties, including OpenAI and Twilio. Users acknowledge that their interactions with these third-party applications are subject to the terms, policies, and conditions established by those third parties:

 

 

Rootlenses cannot guarantee the availability, functionality, or security of any third-party services. By using third-party applications in conjunction with the Service, users assume full responsibility for compliance with any applicable rules and for any outcomes resulting from such integrations. Rootlenses does not endorse or control third-party applications and shall not be liable for any errors, interruptions, or damages arising from their use.

 

Users must exercise caution when connecting the Service to third-party applications and ensure that any data shared complies with applicable privacy laws and internal security policies. Rootlenses reserves the right to limit or restrict integrations where it deems necessary to maintain the integrity, performance, or security of the Service.

 

By engaging with third-party applications, users accept responsibility for their decisions and any consequences stemming from the integration, and acknowledge that Rootlenses is not liable for issues originating from third-party services.

 

User Content and Customer Warranty

As a user of Rootlenses, you are responsible for any content, data, scripts, or inputs you provide to the Service (“User Content”). You represent and warrant that you have all necessary rights and permissions to provide such content and that it does not violate any law, third-party right, or these Terms of Service. You retain ownership of your User Content, but by using the Service, you grant Rootlenses a limited, non-exclusive, worldwide license to use, process, and display your content as necessary to provide and improve the Service.

 

Rootlenses does not assume responsibility for the accuracy, legality, or appropriateness of any User Content. You are solely responsible for ensuring that the information you input and the outputs you receive from the Service comply with applicable laws, regulations, and internal policies of your organization. Any misuse of the Service or input of restricted or prohibited content may result in suspension or termination of access to the Service.

 

Regarding Customer Warranty, Rootlenses provides the Service on an “as is” basis and does not guarantee results or specific outcomes. While we strive to maintain reliable and secure operations, users acknowledge that AI-generated outputs may contain errors or limitations, and that the Service relies on third-party vendors, APIs, and integrations that may impact performance. Your use of the Service is at your own risk, and Rootlenses disclaims any liability for losses, damages, or claims arising from the use of User Content, AI outputs, or other results obtained through the Service.

 

By using the Service, you agree to assume all responsibility for the content you provide, the way you use the Service, and any consequences that may arise from relying on the outputs of the AI, while Rootlenses commits to providing the Service in accordance with its technical and operational capabilities.

 

Warranty

Rootlenses provides the Service on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

While Rootlenses strives to maintain the Service operational, reliable, and secure, no specific uptime or availability guarantee is provided. Users are responsible for evaluating the suitability of the Service for their own business and technical needs, and any reliance on outputs, recommendations, or integrations provided by the Service is at the user’s sole risk.

 

Rootlenses employs state-of-the-art technology and may implement updates, improvements, or modifications to ensure continued performance, security, and reliability, without creating additional warranties.

 

We do not guarantee that third-party integrations, vendors, or APIs used in connection with the Service will remain compatible, available, or free from issues.

 

To the fullest extent permitted by law, Rootlenses expressly disclaims any liability for losses, damages, or claims arising from the use of the Service, including system interruptions, security breaches, data loss, or inaccuracies in AI-generated content, and acknowledges that the Service is continuously evolving, with features, functions, and availability subject to change at Rootlenses’ discretion.

 

Limitation of Liability

Rootlenses shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, revenue, or business opportunities, arising out of or in connection with the use of the Service.

 

Notwithstanding the foregoing, Rootlenses will accept limited liability for direct damages caused by its gross negligence or willful misconduct, subject to a maximum aggregate liability not exceeding the total fees paid by the user for the Service in the twelve (12) months preceding the claim.

 

Rootlenses is not responsible for any personal injury, property damage, or other harm resulting from unauthorized access to secure servers or information, including personal or financial data, nor for errors or losses resulting from third-party applications or integrations. Interruptions, transmission failures, or technical issues, including bugs, viruses, or other harmful code introduced by third parties, are not covered.

 

The total liability of Rootlenses, its affiliates, employees, agents, and licensors shall not exceed the maximum amount specified above, regardless of the legal theory or basis of the claim. Certain jurisdictions may not allow the exclusion or limitation of incidental, consequential, or implied damages, or may impose stricter rules regarding gross negligence, and nothing in these Terms shall be construed to limit liability to the extent prohibited by applicable law.

 

Force Majeure

Rootlenses Voice shall not be liable for any failure or delay in performance of the Service caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, strikes, or technical disruptions affecting AI model availability or API access. Users acknowledge that such events may temporarily impact the availability or functionality of the Service.

 

Indemnification

User agrees to indemnify, defend, and hold harmless Rootlenses Voice, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in connection with User's violation of these Terms, misuse of the Service, or violation of applicable law.

 

Artificial Intelligence Disclaimer

Rootlenses provides an AI-powered Service designed to assist with tasks such as automated calling, conversation generation, and data analysis. The Service is intended to augment human capabilities, not replace human judgment or supervision. Users are solely responsible for reviewing and acting upon any output generated by the AI, and for ensuring that all decisions and actions taken based on this output comply with applicable policies, regulations, and legal obligations.

 

In the context of the industry, this type of AI is generally classified as a Large Language Model (LLM) or generative AI, which processes user-provided information to generate responses, recommendations, or insights. Its scope is limited to the context and data it has access to, meaning it does not have independent knowledge outside the inputs it receives and the models it is trained on. Users must understand that the AI’s outputs are context-driven and may be incomplete, inaccurate, or require human validation.

 

The accuracy and reliability of AI-generated content depend on the quality and correctness of the information provided by users. Errors, inaccuracies, or omissions in input data may result in incorrect or misleading output, which could affect business decisions or interactions with third parties. For example, in the case of automated calls, if a user provides inaccurate account information, the AI agent may communicate erroneous details to recipients. Users must supervise the AI’s activities and verify critical information before acting on it.

 

While Rootlenses uses state-of-the-art technology and reasonable measures to ensure the Service functions as intended, we do not guarantee that AI outputs will be error-free or suitable for every context. By using the Service, you acknowledge that AI-generated content is provided on an “as is” and “as available” basis, and that Rootlenses assumes no liability for decisions, actions, or outcomes resulting from its use.

 

Privacy, User Content, and Service Usage

Rootlenses Voice is committed to protecting the privacy of all users and client data. Any data provided or processed through the Service remains confidential and is used solely to execute the configured Service, including AI interactions, call scheduling, analytics, and reporting. Users are responsible for the content they submit and must ensure it does not violate any laws, regulations, or third-party rights.

 

The Service is provided “as is”, and while Rootlenses strives to maintain accuracy and reliability, it does not guarantee specific outcomes. The Service may only be used for authorized business purposes, and Rootlenses reserves the right to restrict, suspend, or terminate access if submitted content is deemed inappropriate, unlawful, or outside the scope of the Service.

 

All software and tools provided as part of the Service are licensed under limited, non-transferable rights. Users may not reverse engineer, redistribute, or misuse any component. The Service may interact with third-party platforms and APIs, and users acknowledge that such use is subject to the terms and conditions of the respective providers.

 

By using the Service, users accept that Rootlenses cannot be held liable for any errors, inaccuracies, or unintended outcomes resulting from AI interactions or system usage. Users are responsible for ensuring that their use complies with all applicable laws and internal policies, and that any information processed through the Service is handled responsibly and ethically.

 

Data Protection & Privacy

Rootlenses Voice is committed to protecting the privacy and security of all user and client data. All data provided, processed, or generated through the Service, including call recordings, transcripts, summaries, and analytics, remains confidential and is used solely to deliver and improve the Service.

 

Legal Basis for Processing: Data processing is based on the legitimate business interest of providing the Service, fulfilling contractual obligations, and complying with applicable U.S. law, including Texas state law. For international users, Rootlenses also adheres to GDPR and CCPA where applicable.

 

User Rights: Users have the right to access, rectify, erase, or export their personal data. Requests must be submitted in writing and will be addressed within 30 business days.

 

Retention and Deletion: User data is retained for no longer than necessary to provide the Service or to comply with legal obligations. Upon request or at the end of the retention period, data will be securely deleted or anonymized.

 

Data Portability: Users may request the export of their data in a machine-readable format. Rootlenses will provide this data within a reasonable timeframe, subject to security and legal safeguards.

 

Sub-Processors: Rootlenses may engage trusted third-party service providers (including but not limited to OpenAI, Twilio, and cloud infrastructure vendors) to process data. All sub-processors are contractually obligated to maintain data protection standards equivalent to those described herein.

 

Call Recording and Consent: Users are responsible for ensuring compliance with applicable call recording laws, including two-party consent requirements in certain U.S. states. Rootlenses will notify users of recordings and provide tools to manage consent.

 

International Data Transfers: For cross-border transfers, Rootlenses implements contractual and technical safeguards to ensure an adequate level of data protection in accordance with GDPR and other applicable international privacy laws.

 

Data Breach and Security: Rootlenses employs industry-standard technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of data. Users must report any suspected security incidents promptly. Rootlenses will investigate and mitigate breaches in accordance with applicable law.

 

By using Rootlenses Voice, users acknowledge and accept these data protection practices, understanding their rights and responsibilities under U.S. and international privacy frameworks.

 

Telecommunications & Voice Data Compliance

Rootlenses Voice involves the transmission and recording of voice communications, which are subject to specific legal and regulatory obligations. This section outlines the responsibilities of users regarding telecommunications compliance, call recording consent, and the protection of voice data to ensure lawful and secure use of the Service.

 

Telecommunications Compliance: Users are solely responsible for obtaining all necessary consents before initiating calls and for compliance with the Telephone Consumer Protection Act (TCPA), Do Not Call (DNC) registries, and all other applicable telecommunications laws and regulations.

 

Recording Consent: Users must ensure compliance with all applicable laws regarding call recording consent, including one-party or two-party consent requirements depending on jurisdiction, and must configure appropriate disclosures to all parties.

 

Voice Data Security: Users acknowledge that voice recordings may constitute sensitive biometric or personal data in certain jurisdictions. Rootlenses applies technical and organizational security measures to protect stored voice data, but users remain responsible for the lawful collection, storage, and processing of call recordings.

 

Confidentiality

Rootlenses acknowledges that in the course of providing the Service, it may receive or have access to confidential or proprietary information belonging to users. Such information will be treated with strict care and will not be disclosed, shared, or used for any purpose other than delivering and maintaining the Service, except where disclosure is required by law, regulation, or court order. Reasonable technical and organizational safeguards are implemented to protect this information against unauthorized access, loss, or misuse, consistent with industry standards.

 

Users are equally responsible for maintaining the confidentiality of any credentials, access keys, or sensitive data shared through the Service. Any unauthorized use, sharing, or disclosure of confidential information by users or their representatives is strictly prohibited, and Rootlenses will not be held liable for breaches of confidentiality resulting from a user’s negligence or failure to implement appropriate security practices.

 

The obligation of confidentiality survives the termination or expiration of this agreement. Both parties agree to handle sensitive information with integrity, discretion, and respect for its proprietary value, ensuring that confidentiality remains a cornerstone of the relationship.

 

Copyright Policy

Rootlenses respects the intellectual property rights of others and expects users to do the same. All content, software, templates, scripts, and materials provided through the Service are protected by copyright and other applicable intellectual property laws, and are owned or licensed by Rootlenses. Users may access, view, and use the Service for their authorized purposes, but unauthorized copying, distribution, modification, or commercial exploitation of any content is strictly prohibited.

 

If you believe that your copyrighted work has been used in a way that constitutes infringement, you should promptly notify Rootlenses with sufficient information to allow us to investigate and take appropriate action. Rootlenses may remove, disable access to, or restrict content that is alleged to infringe third-party intellectual property rights, and will cooperate with rights holders as required by law.

 

By using the Service, you agree not to submit, post, or transmit content that violates any copyright or other intellectual property rights of any person or entity. Any violation of this policy may result in immediate restrictions on your access to the Service and potential legal consequences, while Rootlenses disclaims liability for any actions taken to enforce these rights.

 

Repeat-Infringer Policy

Rootlenses respects the intellectual property rights of others and is committed to addressing repeated infringements in accordance with applicable law. Users who repeatedly submit, post, or transmit content that violates copyright or other intellectual property rights may have their access to the Service restricted or terminated.

 

We maintain a policy to identify and act against repeat infringers, which may include removing infringing content, suspending accounts, or taking other measures deemed appropriate. Rootlenses will cooperate with rights holders and comply with legal requirements to enforce these policies, while users acknowledge that continued violations may result in permanent loss of access to the Service.

 

By using the Service, you agree to respect intellectual property rights and understand that Rootlenses assumes no liability for actions taken to enforce this policy or for consequences resulting from repeated infringements.

 

Applicable Laws

Users of Rootlenses Voice acknowledge that their use of the Service must comply with all applicable local, national, and international laws. These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved through the courts located in Austin, Texas.

 

Rootlenses reserves the right to restrict or revoke access to the Service in any territory where its use would violate laws, regulations, or local rules.

 

Security Safeguards

Rootlenses Voice is built with robust security measures to protect the integrity, confidentiality, and availability of all user and client data. Users are responsible for maintaining secure access credentials and ensuring their account is not shared with unauthorized parties. Any security breach or misuse of account credentials may result in immediate suspension or termination of access to the Service.

 

Security Notification

Users must promptly notify Rootlenses of any suspected or confirmed unauthorized access, security breach, or suspicious activity involving the Service. Rootlenses will act as quickly as possible to mitigate risks and preserve the security and reliability of the platform. Users’ cooperation is essential to ensure the integrity and protection of all data processed through the Service.

 

Amendments

Rootlenses reserves the right to modify, update, or revise these Terms at any time, at its sole discretion, in order to reflect changes in law, technology, industry practices, or the nature of the Services. Any amendments will become effective upon publication through the designated communication channels or within the Service itself, unless a later effective date is expressly stated. Continued use of the Service after such amendments constitutes acceptance of the revised Terms.

 

Users are responsible for reviewing the Terms periodically to stay informed of any updates. If a user does not agree with an amendment, the sole remedy is to discontinue use of the Service, as Rootlenses shall not be liable for any consequences arising from the user’s failure to review or comply with updated terms.

 

Term and Termination

The Terms set forth herein remain in effect from the moment users begin using Rootlenses Voice and continue until terminated by either party. Users may terminate their access at any time by discontinuing use and, if applicable, closing their account according to the procedures outlined on our website.

 

Rootlenses Voice may, in its sole discretion, suspend or terminate access immediately, without prior notice, if users violate any provision of these Terms, misuse the Service, or if continued access is prohibited by applicable law, regulation, or operational considerations.

 

Upon termination, all rights granted under these Terms will immediately cease, and users must discontinue all use of the Service. Termination does not affect any obligations accrued prior to termination, including payment obligations, indemnification, confidentiality, or liability for content or call recordings submitted by users. Certain provisions, such as disclaimers, limitations of liability, intellectual property rights, privacy obligations, and dispute resolution, will survive termination and continue to bind users.

 

Data Export and Retention: Upon termination, users will have 30 days to export their data, including call recordings, transcripts, and other content associated with their account. After this period, data will be deleted in accordance with our data retention policy, except where retention is required by law.

 

Service Modification or Discontinuation: Rootlenses reserves the right to modify, suspend, or discontinue the Service, in whole or in part, at any time without liability. Users acknowledge that termination or suspension may result in the loss of data or content and are responsible for maintaining backups or copies of information they deem necessary.

 

These Terms provide the framework for lawful and responsible use of Rootlenses Voice and protect both users and Rootlenses in the event of termination.

 

Export Controls

User agrees not to export, re-export, or otherwise transfer Rootlenses Voice, any part thereof, or any related technology in violation of any applicable export control laws, regulations, or restrictions. Compliance with all local and international export laws is the responsibility of the User.

 

Miscellaneous

These Terms and Conditions constitute the entire agreement between you and Rootlenses regarding your use of the Service and supersede any prior agreements, discussions, or representations, whether written or oral, relating to the same subject matter. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and such provision will be enforced to the maximum extent permitted by applicable law. The failure of Rootlenses to exercise or enforce any right or provision shall not be considered a waiver of that right or provision.

 

You may not assign, transfer, or delegate any rights or obligations under these Terms without the prior written consent of Rootlenses. Rootlenses may assign or transfer its rights and obligations, in whole or in part, without restriction, including as part of a merger, acquisition, or sale of assets. Any attempt to assign in violation of this clause shall be null and void.

 

Headings used in these Terms are for convenience only and have no legal or contractual effect. Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and Rootlenses, and neither party may bind the other in any way. All notices under these Terms must be in writing and delivered through the contact methods specified on our website.

 

These Terms are designed to provide a clear, enforceable framework for your use of the Service, ensuring that both you and Rootlenses understand your rights and responsibilities.